Skull & Bones is a naval action-adventure AAA live-service title by Ubisoft Singapore — one of the most ambitious games shipped out of Southeast Asia. I was embedded for 5 years, across two completely different QA tracks, managing globally distributed teams throughout.

CORE TECH QA

I led QA for the core technical systems — engine, rendering, and network. When I joined, there was no structured performance testing process. Starting with just one teammate, I built it entirely from scratch as the team and project scope grew.

• Built the studio's first systematic performance testing framework — researched, evaluated and deployed metrics and optimisation tooling that hadn't previously existed, later adopted globally across Ubisoft
• Designed and executed server-side and client-side performance tests across rendering, engine and network layers — directly contributing to achieving a stable 60fps on both server and client
• Owned end-to-end multiplayer testing — stress testing network stability, latency and client performance under simulated global player load conditions
• Ran targeted rendering and graphics QA — validating visual fidelity, LOD transitions, shader performance and resolution scaling across PS5, Xbox Series X/S and PC
• Coordinated closely with engine and network engineers on triage and root cause analysis for complex technical defects — reducing escalation time across teams
• Grew the team from 2 people to 7–9 as scope expanded, coordinating daily across Pune, Danang and Chengdu across 3 time zones

MONETIZATION QA

Midway through production I was handed the monetization QA track. No process. No pipeline. No documentation. The release date wasn't moving.

• Built the entire monetization QA framework from zero — test strategy, pipeline structure, release handoff criteria and sign-off process
• Covered all monetization systems — in-game store, premium currency flows, season pass content, live event items and entitlement validation across platforms
• Established regression testing cycles for every live content drop — ensuring monetization systems remained stable through ongoing live-service updates post-launch
• Aligned the monetization pipeline with core tech and release pipelines across a globally distributed team
• Delivered the full track on schedule — contributing to the on-time AAA launch of Skull & Bones in February 2024

PEOPLE MANAGEMENT

• Conducted monthly 1:1s and annual performance reviews — setting individual KPIs, tracking progress and providing structured development feedback
• Produced monthly QA status reports and defect metrics dashboards for senior stakeholders and production leadership
• Ran triage meetings and project planning sessions — prioritising defect queues and coordinating QA delivery across studios
• Trained multiple QA team members across seniority levels — building team capability through the full production lifecycle

The Division Resurgence is Ubisoft's mobile live-service entry in The Division franchise — a cross-platform title spanning iOS, Android and PC. I owned end-to-end QA for the Singapore studio's scope: full PC mandate compliance, mobile platform testing, live-service feature validation, build management and release gatekeeping.

PC MANDATE — FULL SCOPE

I owned the complete PC mandate process — not just the store, but every compliance requirement for Singapore. Built the entire framework from scratch.

• Built and owned the full PC mandate QA process from zero — covering store certification, technical requirements, legal compliance and platform submission across all Singapore regulatory requirements
• Executed primary store checks — validating the main storefront experience, product pages, pricing, purchase flows and entitlement delivery end-to-end
• Executed secondary store checks — validating all in-game economy surfaces, secondary purchase journeys and entitlement flows across platforms
• Established repeatable, documented processes that scaled across live-service update cycles

FEATURE & LIVE SERVICE TESTING

As a live-service title, TDR shipped continuous updates — each requiring full feature validation before release.

• Tested all new features end-to-end across PC, iOS and Android — functional validation, regression coverage, cross-platform parity checks and edge case testing
• Owned online services QA — validating backend connectivity, authentication flows, matchmaking, session management and server-side feature flags
• Conducted telemetry validation on livestream DNA events — verifying that in-game actions correctly triggered analytics events in real time using Pylon, ensuring data integrity for live operations and product decisions
• Validated iOS and Android builds independently — covering platform-specific UI, touch input, performance profiles, OS compatibility and store compliance across device tiers
• Tested level design changes across multiple iterations — validating geometry, collision integrity, spawn points, gameplay flow, out-of-bounds exploits and visual consistency for every level update pushed to QA

BUILD MANAGEMENT & RELEASE GATEKEEPING

I acted as the quality gate between the development team and every branch — nothing moved without my sign-off.

• Used Pylon to upload and manage builds across multiple branches — handling distribution to QA, certification and live environments
• Gatekept all builds and branches — reviewing build health, validating stability criteria and approving or blocking promotion to the next stage based on QA status
• Identified the critical build pipeline bottleneck and drove the cross-team initiative with build engineering to resolve it — reducing generation time from 9 hours to ~3.5 hours (61% faster)
• Introduced automated macros for build transfers — eliminating manual bottlenecks across the pipeline
• Designed a NAS storage notification system that proactively flagged capacity risks before they could affect active release windows

TEAM & RELEASE MANAGEMENT

• Led a 7-person QA team across Singapore and Pune — coordinating daily operations, triage sessions and release planning across two locations
• Collaborated with Paris and Newcastle studios on cross-platform release alignment and QA sign-off
• Managed project planning meetings and cross-studio QA delivery coordination across live-service release cycles